Frequently Asked Questions.

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The normal turnaround is approximately 7 days from the time that we receive them, however this does depend on a few factors. 

We will discuss this with you further when you book in with us.

We do have an express service on offer, however this is very dependant on what we have booked in for that specific week. We will try to accommodate as best we can but we also don't want to let anyone down so will be as honest as possible about whether or we can turn them around.

Always feel free to ask!

We do offer this service free of charge to customers that live within a 5-10 mile radius to the Reigate/Coulsdon area in Surrey. 

For customers that are not local you can get your shoes posted to us. To date we have received shoes from all over the country, as well as Scotland, Wales and Ireland.

Yes! Who doesn't love a discount.

We take money off when you give us 3 or more pairs at the same time.

We will discuss this with you whilst booking in.

The business has been running for 3 years now since early 2020 however we have been cleaning our personal collections for years prior which is why we opened CLEAN MY TRAINERS, so that you can enjoy the service as much as we do!

We are very confident with our service, however there are occasions where we cannot remove all marks and stains.

This really depends on numerous factors such as how long the stain has been on the shoe, what the stain is and what the material of the shoe is.

If this is the case then we will discuss it with you before returning your shoes as there may be alternative options available to you (such as repainting).

Prices depend on a few different factors, ranging from the brand of shoe you have, to the condition that they are in.

Ideally we ask to see a photograph of the shoes before we book them in so that we can provide you with an accurate quote. If once we receive them there are services on offer that may improve them further (such as midsole repaints etc) then we will contact you.

Yes!

We have cleaned numerous handbags over the last few years. In a similar way to shoes, results vary depending on materials and condition but we have had some fantastic results.

Check out our instagram to see some of our bag transformations.